Your clients opened a ticket.
The clock started.
Did you?
Resolve is the help desk built for consulting firms — where every ticket is billable, every SLA is per-engagement, and every partner can see exactly what support is worth.
Accenture Migration — P1
Deloitte Engagement — P2
McKinsey Analytics — P1
KPMG Reporting — P3
PwC Onboarding — Closed
API Rate Limit — Thread
McKinsey Analytics · Ticket #1847
"Fix deployed. Pipeline should resume normal cadence within 10 minutes. Closing ticket — billed 1h total."
140+
Consulting firms
2,400+
Active engagements
99.2%
Uptime SLA
Built for how consulting firms
actually work
The rows that matter light up only in the tiers that deliver. Scan the table — your pain points will find themselves.
| Feature | Essentials $49/seat/mo For teams starting to formalize support workflows Start Free Trial | ✦ Recommended Professional $99/seat/mo For ops teams managing multiple active client engagements Start 14-Day Pilot | Enterprise $199/seat/mo For large consultancies with partner-level reporting needs Contact Sales |
|---|---|---|---|
CORE TICKETING | — | — | — |
Email-to-ticket conversion Automatically converts client emails into tracked tickets with metadata — sender, timestamp, engagement tag. | |||
Ticket routing & assignment Route tickets to the right consultant or team based on client, skill tag, or workload. | |||
SLA timers & alerts Countdown timers visible on every ticket. Alerts fire before breach — not after. | |||
Kanban & list views Switch between kanban workflow view and a list view filtered by client, priority, or assignee. | |||
Mobile app (iOS & Android) Full ticket management on mobile — field consultants can update and close tickets between client calls. | |||
Basic reporting dashboard Volume, resolution time, and open ticket counts. Exportable to CSV. | |||
CONSULTING-SPECIFIC | — | — | — |
Per-engagement SLA matrices Define different SLA tiers per client contract — a P1 for Deloitte might be 1h; for a smaller retainer, 4h. Generic help desks give you one SLA for everyone. | — | ||
Billable-hour auto-tagging Every ticket action — reply, investigation, escalation — is timestamped and auto-tagged as billable or non-billable based on your contract rules. Eliminates end-of-month billing disputes. | — | ||
Client portal with engagement context Clients see their tickets in a branded portal that shows their engagement name, not just a ticket number. Reduces "what's the status?" calls by 60%. | — | ||
Multi-engagement ticket routing A single consultant can support 8 active clients. Routing rules respect engagement priority, not just ticket age. | — | ||
Escalation paths per contract tier Premium clients escalate to senior consultants automatically. Retainer-level clients follow a different path. Configured once, enforced always. | — | ||
AI & INTELLIGENCE | — | — | — |
AI triage & categorization AI reads the ticket content and assigns category, priority, and suggested assignee in under 3 seconds. Ops managers stop triaging manually. | — | ||
AI-suggested responses Context-aware reply suggestions pulled from your KB, past tickets, and the client's engagement history. Consultants send better replies 40% faster. | — | ||
Anomaly detection & SLA prediction Flags tickets likely to breach SLA 90 minutes before it happens — giving your team a window to act, not just an alert to apologize. | — | — | |
Sentiment analysis on client threads Detects frustration signals in client messages before they escalate. Partners get a heads-up before the client calls. | — | — | |
PARTNER VISIBILITY | — | — | — |
Client health scoring A composite score per client factoring ticket volume, SLA performance, sentiment trend, and resolution speed. Partners see at a glance which relationships need attention. | — | ||
Partner executive dashboard A single screen showing support ROI: tickets resolved, hours billed, SLA compliance, and client health — across all active engagements. Makes support a retention argument, not a cost line. | — | — | |
Billable hours revenue report Maps every support ticket to a revenue line. Shows which clients generate the most support cost vs. billed recovery. Built for QBR presentations. | — | — | |
Custom SLA compliance reports Per-client, per-engagement SLA reports formatted for client delivery. No more manual Excel exports before QBRs. | — | ||
INFRASTRUCTURE & SECURITY | — | — | — |
SSO (SAML, OIDC) Single sign-on via your firm's identity provider. Required for most enterprise clients. | — | ||
SOC 2 Type II certified Independently audited security controls. Required for financial services and healthcare consulting engagements. | — | — | |
Custom data retention policies Set retention rules per client to meet contractual data handling obligations. | — | — | |
Dedicated CSM + SLA guarantee A named customer success manager, quarterly reviews, and a contractual uptime SLA backed by credits. | — | — | |
All plans include 14-day free trial. No credit card required. | Start Free Trial | Start 14-Day Pilot | Contact Sales |
Hover any feature row to see why consulting firms specifically need it — not generic help desks.
34
Active client engagements
97.4%
SLA compliance rate
2.1h
Avg resolution time
$2.3M
Billable hours captured
Before Resolve, our ops team spent the last Friday of every month reconciling support hours against invoices. Now the billable tags happen in real time — we recovered $340k in previously untracked support revenue in our first quarter. The per-engagement SLA matrices alone justified the switch.
Marcus O'Brien
Director of Operations · Meridian Advisory Group
140-person consultancy · 34 active clients
$340k
recovered in previously untracked support revenue
Trusted by operations teams at